Return & Refund Policy

At ALS StartInnovate Private Limited, we are committed to delivering high-quality IT and software services including SaaS solutions, websites, mobile apps, and business tools. As we are primarily a service-based company, we generally do not offer refunds on services rendered or software products that have been delivered and used.

Once a service is initiated, time, technical resources, and human effort are invested in delivering value. Hence, cancellations or refunds are not feasible unless explicitly stated otherwise or under rare exceptional circumstances.

Product-Specific Policies: For specific SaaS platforms and services such as SmartRestra, MiniWeb, BizzUp, and others, return or refund policies (if available) are stated on their respective websites. Please make sure to read the terms carefully before subscribing or making a payment.

Technical Errors or Duplicate Charges: If you experience a payment processing error, duplicate transaction, or account issue, kindly reach out to our support team at support@startupinnovative.in. We’ll investigate promptly and resolve it where applicable.

Trial-Based Products: If a free trial is offered for any service, we strongly recommend utilizing it to assess the platform’s fit before purchasing or activating a premium plan.

Consultation and Custom Solutions: For IT consulting or customized solutions, our team dedicates exclusive time and planning. Therefore, payments made towards such engagements are considered final and non-refundable.

Policy Changes: We reserve the right to modify our refund policy from time to time. Any changes will be reflected on this page with an updated effective date.

If you have any questions or need help, please don’t hesitate to contact our team. Our goal is to ensure transparency and satisfaction within reasonable service boundaries.